When will my online order ship?
We ship out all orders within 1-2 business days to ensure you get your items the soonest! As soon as we ship your order you will receive a tracking number. It is important to keep track of your order after we have shipped it as we are not liable for any stolen items.
I entered the wrong address/email/phone number. What do I do?
Please contact us ASAP so that we can resolve this issue before we ship out the order. We ship our orders within 1-2 business days upon receiving your order so it is important that you double check your information.
I was charged with duties/taxes. What do I do?
When ordering from Heer Collection, the recipient is responsible for any import fees. Customs policies vary from country to country, so please contact your local customs office for more information. Orders within Unites Stated do not have any custom fees as we are located in California.
I don't know what size to order?
Feel free to contact us at anytime so we can help you figure out your size. For more detail, Please see our "Product Guide" for help with sizing.